Terms of Service
These terms describe the use of xalqyven.com and its online services. The website is operated by Guangzhou Guyi Technology Co., Ltd. under the brand xalqyven™. Purchases are also subject to our Terms and Conditions and relevant store policies.
Using the Website
Use the website lawfully and provide accurate information when contacting us, creating an account, or placing an order.
Account Security
If account features are available, keep your login details confidential. Contact us if you suspect unauthorized access to your account.
Acceptable Use
You must not:
- Submit fraudulent orders or use payment details without authorization.
- Upload malicious software or interfere with website operations.
- Attempt to access private systems, accounts, or information without permission.
- Submit unlawful, abusive, or infringing material.
Website Materials
Branding, text, images, and other website materials may be protected by intellectual property rights belonging to their respective owners. Access to the website does not transfer ownership or authorize commercial reproduction.
Availability & Updates
Website information and features may change. Maintenance or technical issues may occasionally interrupt access. Contact us if a website issue affects your order or payment.
Third-Party Services
Payment processing, delivery tracking, and other features may involve external providers. Their own terms and privacy notices may apply when you use those services.
Feedback & Communications
Submit only information you are entitled to share. Avoid including sensitive personal information, full payment details, passwords, or verification codes in messages or reviews.
Personal Information
Our Privacy Policy explains how personal information is handled in connection with the store and how to contact us about privacy matters.
Website Misuse
We may take reasonable steps to address suspected fraud, unlawful activity, or misuse, subject to applicable law. Such action does not remove obligations concerning valid orders or applicable consumer rights.
Changes to These Terms
Updates will be published on this page, with additional notice where required. Nothing in these terms excludes rights or responsibilities that cannot lawfully be excluded.
Guangzhou Guyi Technology Co., Ltd.
Contact: Su Hao
Email: service@xalqyven.com
Phone: 00852-8368175
Room T565, Room 504, No. 1 Longkou West Road, Tianhe District, Guangzhou, Guangdong, China
Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM
China Standard Time (UTC+8)
Saturday & Sunday: Closed