Contact Us

Whether you have a question about an accessory, an existing order, or our store policies, we are here to help.

Customer Service Hours

Monday–Friday: 9:00 AM–6:00 PM
China Standard Time (UTC+8)
Saturday & Sunday: Closed

Messages received outside these hours will be reviewed during the next customer service period.

Order Inquiries

Please include your order number and the email address used at checkout. If your inquiry concerns a damaged or incorrect item, include clear photographs of the item and packaging where possible.

For your security, do not send full payment card details, passwords, or one-time verification codes by email.

Company Information

Guangzhou Guyi Technology Co., Ltd.
Room T565, Room 504, No. 1 Longkou West Road,
Tianhe District, Guangzhou, Guangdong, China

This is our company contact address. Please confirm the correct return address with customer service before sending any item back.