Return & Refund Policy

If you need assistance with your purchase, contact our customer service team. This policy does not limit rights available to you under applicable consumer law.

Return Window

Submit your return request within [insert number of days] days of receiving your order, subject to any longer period required by applicable law.

Return Conditions

Change-of-mind return requirements:
[Insert your actual requirements for item condition, tags, accessories, and packaging.]

Excluded items, if any:
[List any applicable exclusions and their conditions, or enter "None."]

Any exclusions do not remove applicable rights relating to faulty, damaged, or incorrectly supplied goods.

Requesting a Return

1. Email service@xalqyven.com with your order number and reason for the request.
2. For damaged or incorrect items, include clear photographs where possible.
3. Confirm the return instructions and correct address with customer service.
4. Retain your shipping receipt and tracking information.

Return Costs

Change-of-mind return shipping: [Insert who pays.]

Faulty, damaged, or incorrect item return shipping: [Insert the applicable arrangement.]

Original delivery charges: [Insert whether these are refundable and under which conditions.]

Restocking or other return fees: [Insert applicable fees, or enter "None."]

Refunds

After reviewing the return, we will notify you of the outcome. Approved refunds are issued to the original payment method unless another arrangement is agreed and permitted.

Processing time after approval: [Insert number of business days.]

Your bank or payment provider may require additional time to credit your account.

Exchanges & Cancellations

Contact us promptly to request an exchange or cancellation. Available options depend on stock availability and the order's processing or dispatch status.

Company Address:
Room T565, Room 504, No. 1 Longkou West Road, Tianhe District, Guangzhou, Guangdong, China.

Please confirm the return address before mailing an item. The company address may differ from the designated return location.