FAQ

XALQYVEN™ · HELPFUL ANSWERS

Frequently Asked Questions

What does xalqyven™ offer?

We offer women's fashion accessories with a refined, feminine aesthetic, designed to complement everyday outfits and special-occasion looks.

Where can I find product materials and measurements?

Check the individual product page for listed materials, dimensions, available options, and care information. If you need more details, please contact us before ordering.

Will the color look exactly like the photos?

Lighting and screen settings can affect how colors appear. Review both the product images and description when selecting an item.

How should I care for my accessories?

Follow the item's specific care instructions. As a general precaution, store accessories carefully and avoid unnecessary contact with moisture, perfume, and harsh cleaning products unless the product instructions state otherwise.

Which payment methods are available?

The payment options available for your order are displayed at checkout. Availability may vary by location and currency.

Where do you ship?

Review our Shipping Policy for supported destinations. Contact us before ordering if you are unsure whether your address is eligible.

How much does delivery cost?

The applicable shipping charge is displayed at checkout before payment. Refer to our Shipping Policy for any additional delivery conditions.

How can I track my order?

If tracking is available, use the details included in your dispatch notification. Contact us with your order number if you need assistance.

Can I change or cancel an order?

Email us as soon as possible. Available options depend on whether the order has already been processed or dispatched.

How do I request a return?

Review our Return & Refund Policy, then email us with your order number and reason for the request. Confirm the return instructions and address before mailing an item.

What if an item arrives damaged or incorrect?

Contact us promptly with your order number and clear photographs of the item and packaging. We will review the issue and explain the available next steps.

Need More Help?
service@xalqyven.com
00852-8368175
Monday–Friday, 9:00 AM–6:00 PM
China Standard Time (UTC+8)