Shipping Policy
This policy explains processing and delivery arrangements for orders placed with xalqyven™.
Shipping Destinations
[Insert the countries and regions served, together with any excluded destinations or address types.]
If you are unsure whether we can deliver to your address, contact us before ordering.
Order Processing
Processing time: [Insert number of business days.]
Processing time covers preparation before dispatch and is separate from transit time. Review any product-specific processing information before purchasing.
Estimated Transit Times
[Insert estimated transit times for each supported destination or shipping service.]
Estimates may be affected by customs processing, holidays, weather, and carrier disruptions. Contact us if your shipment is delayed.
Shipping Charges
Shipping rates: [Insert rates and currency.]
Free shipping: [Insert the threshold and eligible destinations, or enter "Not offered."]
The applicable shipping charge is displayed at checkout before payment.
Tracking Information
If tracking is available, details will be included in your dispatch notification. Tracking updates may take time to appear after the carrier receives the shipment.
Customs & Import Charges
[Explain whether duties and import taxes are included, collected at checkout, or payable by the recipient.]
Delivery Address
Please provide a complete and accurate delivery address. Contact us promptly if a correction is needed. Changes may not be possible after dispatch.
Delivery Problems
If your package is delayed, damaged, missing, or marked delivered but cannot be located, contact us with your order number. We will review the available information and help determine the next steps.
Guangzhou Guyi Technology Co., Ltd.
Contact: Su Hao
Email: service@xalqyven.com
Phone: 00852-8368175
Monday–Friday, 9:00 AM–6:00 PM (UTC+8)