Shipping Policy

This policy explains the processing and delivery arrangements for orders placed with xalqyven™. Available shipping destinations and services are displayed during checkout after you enter your delivery address.

Shipping Destinations

We ship to eligible destinations that are available through our online checkout. Delivery availability may vary by country, region, postal code, carrier restrictions and product availability.

If your destination is not available at checkout, please contact us before placing your order so we can confirm whether delivery is possible.

Order Processing

Processing time: Orders are normally prepared and processed within 2–4 business days after successful payment.

During peak periods, promotional events or holidays, processing may take up to 5 business days.

Processing time refers to the period required to prepare your order before dispatch and does not include carrier transit time.

Estimated Transit Times

United States: Estimated delivery is normally 3–5 business days after the order has been dispatched.

For other supported destinations, estimated delivery times depend on the destination, selected shipping service and local carrier network. Available estimates will be shown during checkout where applicable.

Delivery estimates are not guaranteed and may be affected by customs processing, public holidays, severe weather, local delivery conditions or carrier disruptions.

Shipping Charges

Standard shipping: A flat shipping fee of US$5.99 applies unless a different rate or promotional shipping offer is displayed during checkout.

Free shipping: There is no permanent universal free-shipping threshold. Promotional free shipping may occasionally be offered and will be clearly displayed on the website or during checkout when available.

The final shipping charge applicable to your order will always be shown before payment is completed.

Tracking Information

When tracking is available, tracking details will be provided after your order has been dispatched. Tracking information may take some time to update after the carrier first receives the shipment.

Customs & Import Charges

Unless duties, taxes or import charges are specifically shown as included during checkout, any customs duties, import taxes or local handling charges imposed by the destination country are the responsibility of the recipient.

Customs procedures and charges are determined by local authorities and may vary depending on the destination and order value.

Delivery Address

Please make sure your name, telephone number and delivery address are complete and accurate before submitting your order.

If you notice an address error after ordering, contact us as soon as possible. We will try to assist, but address changes may no longer be possible once the order has been processed or dispatched.

Delivery Problems

If your package is delayed, damaged, missing, or marked as delivered but cannot be located, please contact us with your order number and any available tracking information.

We will review the available shipment information and work with you to determine the appropriate next steps.